Shipping policy

Effective Date: November 6, 2026

Company Address: 45 Four Winds Dr, Fall River, MA 02720, United States

(Note: This address is our corporate/office address and is NOT a fulfillment warehouse or a return warehouse. For all returns, please contact customer service to obtain the correct return warehouse address. Returns sent directly to this corporate address will not be accepted.)

Welcome to elynox! We are committed to providing efficient and reliable domestic shipping across the United States to deliver your favorite American outdoor ski apparel and gear right to your doorstep. Please review our shipping policy below to understand our order processing times and shipping procedures.

1. Order Processing & Cut-Off Time

  • Daily Order Cut-Off Time: 5:00 PM (Eastern Time, ET).

  • Orders placed and paid for before the daily cut-off time (5:00 PM ET) will be processed on the same day.

  • Orders placed after the cut-off time will be processed on the next business day.

  • Note: Orders are not processed or shipped on Sundays and U.S. federal holidays.

2. Shipping Destinations

  • We currently ship primarily to the Contiguous United States.

3. Shipping Rates and Transit Times

We offer transparent shipping rates and prompt delivery services:

  • Processing Time: 1 to 2 business days (Monday through Saturday).

  • Transit Time: 3 to 7 business days (depending on your specific U.S. state and the shipping carrier).

  • Shipping Costs: Shipping rates are calculated and displayed at checkout based on your order weight and delivery address.

4. Order Tracking

  • Once your order has been packed and handed over to the shipping carrier, we will send you a shipping confirmation email containing a Tracking Number.

  • You can use this tracking number to check the real-time shipping status of your package on the carrier's official website.

5. Returns and Refunds Notice

  • Our corporate address is not a return warehouse. If you need to return or exchange any ski apparel or gear, you must contact our customer service team via email or phone beforehand to obtain the correct return warehouse address.

  • Items shipped directly to our corporate office address will not be accepted.

6. Customer Service Hours

If you have any questions regarding shipping, transit status, or return addresses, our customer service team is here to help:

  • Business Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Time, ET).

  • Rest Days: Sundays and U.S. federal holidays.

  • Email: elynox@vipcareo.com

  • Phone: +1 914-565-3599