About Us

Company Address: 45 Four Winds Dr, Fall River, MA 02720, United States

(Note: This address is our corporate/office address and is NOT a fulfillment warehouse or a return warehouse. For all returns, please contact customer service to obtain the correct return warehouse address. Returns sent directly to this corporate address will not be accepted.)

Welcome to elynox! We are your trusted U.S.-based outdoor ski gear experts, specializing in high-quality American outdoor ski apparel and professional ski equipment.

1. Our Brand Story

At elynox, we share an endless passion for winter sports. We understand that every time you stand at the peak of a snow-covered mountain ready to descend, reliable, comfortable, and high-performance gear is the key to a safe and exhilarating experience. That is why we are dedicated to selecting the finest ski apparel, thermal layers, and professional ski equipment. Whether you are a beginner or a seasoned enthusiast, we aim to provide comprehensive gear support to help you brave the cold and conquer every slope.

2. Our Core Categories

Our carefully curated selection covers everything you need on the mountain:

  • Ski Apparel: Waterproof and windproof ski jackets, ski pants, thermal base layers, professional ski gloves, and goggles that combine style with exceptional cold-weather and waterproof performance.

  • Ski Equipment: Premium skis, bindings, poles, and accessories designed to help you perform your best on the snow.

3. Order Processing & Business Hours

To ensure your orders are processed efficiently and accurately, we adhere to strict operational hours:

  • Daily Order Cut-Off Time: 5:00 PM (Eastern Time, ET).

  • Orders placed after the cut-off time will be processed on the next business day.

  • Customer Service Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Time, ET).

  • Rest Days: Sundays and U.S. federal holidays.

4. Returns and Refunds Notice

Our corporate address is not a return warehouse. If you need to initiate a return or exchange for any ski apparel or gear, you must contact our customer service team via email or phone beforehand to obtain the correct return warehouse address. Items shipped directly to our corporate office address will not be accepted.

5. Contact Us

If you have any questions regarding our products, orders, shipping, or returns, please feel free to reach out to our customer service team:

  • Email: elynox@vipcareo.com

  • Phone: +1 914-565-3599