Refund policy

Effective Date: November 6, 2026

Company Address: 45 Four Winds Dr, Fall River, MA 02720, United States

(Note: This address is our corporate/office address and is NOT a return warehouse. Please contact customer service to obtain the correct return warehouse address before shipping any items back. Returns sent directly to this corporate address will not be accepted.)

elynox is dedicated to providing you with high-quality American outdoor ski apparel and gear. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below to understand your rights and the procedures.

1. Return Window

You have the right to request a return within 30 days of receiving your item. Return requests submitted after 30 days will not be accepted.

2. Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • Items must be brand new, unworn, unwashed, and with all original tags and packaging intact.

  • Ski equipment (such as skis, bindings, and poles) must be in its original, unused condition without any scratches, wear, or damage.

  • Proof of purchase (such as an order number, receipt, or invoice) must be provided.

3. Return Process

Our corporate address is not a return warehouse. To ensure your return is processed smoothly, please follow these steps:

  1. Contact Customer Service: Please email us at 

    elynox@vipcareo.com or call +1 914-565-3599 to request a return and obtain the correct return warehouse address.

  2. Ship the Item: Once you receive the designated return address from our customer service, securely package your item and ship it to the provided warehouse address.

  3. Return Shipping Costs:

    • If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.

    • If the return is due to personal preference (e.g., changed mind, incorrect size), the return shipping cost is the responsibility of the customer.

4. Refund Policy

  • Inspection and Processing: Once we receive the returned item and inspect it to confirm it meets the return criteria, we will process your refund within 3 to 5 business days.

  • Refund Method: Refunds will be credited back to your original payment method. Please note that the time it takes for the funds to reflect in your account depends on your bank or credit card company (typically 5 to 7 business days).

  • Shipping Fees: Original shipping charges are non-refundable.

5. Order Cut-Off Time & Time Zone

  • Daily Order Cut-Off Time: 5:00 PM (Eastern Time, ET).

  • Orders placed after the cut-off time (5:00 PM ET) will be processed on the next business day.

6. Customer Service Hours

Our customer service team is available to assist you during the following hours:

  • Business Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Time, ET).

  • Rest Days: Sundays and U.S. federal holidays.

  • You can reach us via:

    • Email: elynox@vipcareo.com

    • Phone: +1 914-565-3599