Privacy policy

Effective Date: November 6, 2026

Company Address: 45 Four Winds Dr, Fall River, MA 02720, United States

(Note: This address is our corporate/office address and is NOT a return warehouse. For all returns and after-sales service, please contact customer service to obtain the correct return address. Returns sent directly to this corporate address will not be accepted.)

elynox ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website elynox@vipcareo.com or purchase American outdoor ski apparel and gear from us.

By using our website, you agree to the data collection and processing practices described in this Privacy Policy.

1. Information We Collect

When you visit our site, purchase ski apparel or gear, or communicate with our customer service, we collect the following categories of information:

  • Device and Browsing Information: When you browse our website, we automatically collect certain information about your device, including your web browser type, IP address, time zone, cookies, and the pages or products you view.

  • Order and Transaction Information: When you make a purchase or attempt to make a purchase through the site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: When you contact us regarding returns, refund inquiries, or other support requests, we collect the information you provide during communications.

2. How We Use Your Personal Information

We use the personal information we collect to operate, provide, and improve our business and the products we sell to you. Specifically, we use it to:

  • Fulfill Orders: Process your payments, arrange shipping, provide order confirmations, and handle return and refund requests.

  • Provide Customer Support: Respond to your inquiries, assist you in contacting customer service to obtain a return address, and provide after-sales support.

  • Website Optimization and Security: Screen our orders for potential risk or fraud, and analyze customer browsing behavior to improve and optimize our website experience.

3. Sharing Your Personal Information

To provide you with quality services and operate our business, we share your personal information with third-party service providers. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.

  • We use third-party payment gateways to securely process your credit card payments.

  • We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a resident of the United States, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Order Cut-Off Time & Time Zone

  • Daily Order Cut-Off Time: 5:00 PM (Eastern Time, ET).

  • Orders placed after the cut-off time will be processed on the next business day.

7. Customer Service Hours and Contact Information

If you have any questions about our privacy policy, wish to exercise your privacy rights, or need to contact customer service to obtain a return address, please reach out to us via:

  • Business Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Time, ET).

  • Rest Days: Sundays and U.S. federal holidays.

  • Email:elynox@vipcareo.com

  • Phone: +1 914-565-3599